Terms of Service

1. About Serv Tel Ltd

Serv Tel Ltd is a company registered in England and Wales.

References in these Terms to “ServTel”, “we”, “us” or “our” mean Serv Tel Ltd.

References to “you” or “your” mean the individual, business, property owner, tenant, landlord, managing agent or other organisation requesting or purchasing the services.

2. Contact Details

You may contact us using the following details:

3. Application of These Terms

These Terms apply to quotations, bookings and contracts for services supplied by ServTel unless we expressly agree different terms with you in writing.

Your quotation, booking confirmation and any agreed written specification form part of the contract between you and ServTel.

If there is an inconsistency between these documents, the following order of priority will normally apply:

1. Any written variation expressly agreed by ServTel and you;
2. Your booking confirmation or accepted quotation;
3. Any agreed service specification; and
4. These Terms of Service.

Any photographs, illustrations, descriptions or examples appearing on our website are provided for general information. The precise service supplied will depend on your property, installation and accepted quotation.

4. Our Services

Our services may include:

• External cleaning of solar panel surfaces;
• Removal of ordinary dirt, dust, residue, leaves and loose debris;
• Visual inspection of accessible solar panels and surrounding areas;
• Installation of protective mesh around the perimeter of solar panel arrays;
• Removal of loose debris from beneath or around solar panels where agreed;
• Minor maintenance connected with cleaning or meshing where expressly quoted;
• Before-and-after photographs or service reports; and
• Other related services expressly identified in an accepted quotation.

We are not an electrical testing, roofing, pest-control or solar energy generation company unless the relevant specialist service is expressly included in your quotation.

A standard cleaning or meshing service does not automatically include:

• Electrical testing or certification;
• Inverter diagnosis or repair;
• Roof repair or replacement;
• Solar panel removal or refitting;
• Repair of damaged panels, cables or mounting equipment;
• Scaffolding, towers, cranes or powered access platforms;
• Professional pest removal or wildlife relocation;
• Removal of active nests where doing so would be unlawful or unsafe;
• Gutter cleaning unless expressly agreed;
• Internal window or conservatory cleaning;
• Removal of paint, cement, adhesive or permanent staining;
• Tree cutting or vegetation removal; or
• Any other work not stated in the accepted quotation.

5. Standard Pricing

The following standard prices apply to qualifying properties and solar panel installations, subject to the conditions in these Terms and any property-specific quotation.

The combined prices shown above are the total of the applicable cleaning and meshing prices. No package discount is included unless a separate discount is expressly stated in your quotation.

The listed prices are intended to be the total consumer prices payable for a standard qualifying service.

Installations with fewer than 6 panels, more than 20 panels or unusual layouts require an individual quotation.

A panel that is physically separate from the main array will still count towards the total number of panels. Where panels are divided between different roofs, roof levels, buildings or widely separated arrays, additional charges may apply even if the total panel count falls within one of the standard bands.

6. Conditions Applying to Standard Prices

Standard prices apply only where the installation is reasonably suitable for a standard service. Unless otherwise agreed, the prices assume that:

• The property is within an area in which we currently accept bookings;
• The correct number of panels has been disclosed;
• The panels are installed on an ordinary residential or comparable property;
• The installation can be accessed safely using our normal equipment;
• No scaffolding, powered access platform, crane or specialist access equipment is required;
• The roof, panels and mounting system appear stable and safe to work around;
• The panels are arranged in a reasonably conventional layout;
• There is safe and lawful access to the property and working area;
• Suitable parking is available within a reasonable distance;
• A usable water supply is available where required for the cleaning method;
• The panels have ordinary levels of dirt, residue and loose debris;
• There is no hazardous contamination;
• No live electrical components are exposed;
• No active or protected wildlife issue prevents the work;
• For meshing, the panel edges and mounting structure are compatible with our normal mesh system;
• The mesh can be installed without drilling into or modifying the solar panels; and
• The work can be completed during one ordinary service visit.

The standard price may not apply where any of these assumptions are incorrect. We will explain any proposed additional cost before carrying out chargeable work.

Additional charges may apply for matters including:

• Incorrectly stated panel numbers;
• Multiple buildings, roof levels or separate arrays;
• Unusually high, steep, fragile or difficult roofs;
• Restricted access or unreasonable parking distances;
• The need for specialist access or safety equipment;
• Severe contamination or substantial accumulations of debris;
• Large quantities of nesting material or animal waste;
• Removal of existing damaged mesh;
• Unusual panel frames or mounting systems;
• Additional mesh, clips, fixings or specialist materials;
• Repair work requested by the customer;
• Aborted visits caused by inaccurate information or lack of access; or
• Work outside the agreed service specification.

We will not impose an undisclosed mandatory charge after a booking has been made. Where additional work is required, we will normally seek your agreement to a revised price before proceeding.

7. Quotations and Surveys

We may prepare a quotation using information, measurements, photographs or videos supplied by you. We may also carry out an in-person or remote assessment.

A quotation is based on the information reasonably available when it is issued. It may be revised if:

• The information provided was incomplete or inaccurate;
• The number, position or layout of the panels differs from that described;
• Access is materially more difficult than reasonably anticipated;
• A safety hazard or structural concern becomes apparent;
• The level or type of contamination is unusual;
• The existing panel or mounting condition prevents the proposed method;
• Additional materials or specialist equipment are needed; or
• You ask us to change or expand the service.

Unless the quotation states otherwise, a quotation remains open for acceptance for 30 days from its date. We may withdraw a quotation before acceptance.

A quotation is not a structural survey, electrical inspection, pest-control survey or guarantee that all parts of the installation are free from defects.

Any estimate described as provisional or approximate may change once we have inspected the property. We will explain the final price before beginning work where it differs from the estimate.

8. Bookings and Formation of the Contract

Submitting an enquiry or booking request does not by itself guarantee an appointment or create a contract.

A contract is formed when we do one of the following:

• Send you written confirmation that we have accepted your booking;
• Confirm acceptance of your instructions by telephone;
• Accept a deposit or advance payment for the service; or
• Begin providing the service at your request.

We may decline a booking where the property is outside our service area, the work falls outside our capabilities, suitable personnel are unavailable or we believe that the work cannot be completed lawfully or safely.

You must be at least 18 years old and legally capable of entering into a contract to make a booking as an individual.

9. Information Provided by Customers

You must provide information that is complete and accurate to the best of your knowledge. This includes:

• The property address;
• The number of solar panels;
• The position and layout of the panels;
• The approximate height and nature of the roof;
• Access restrictions and parking arrangements;
• Known damage to the roof, panels or mounting system;
• Known electrical defects or exposed wiring;
• Existing mesh, clips or protective systems;
• Known nesting, pest or wildlife activity;
• Any fragile surfaces, skylights or concealed hazards;
• Any asbestos or suspected hazardous materials;
• Any site rules or permit requirements; and
• Whether you own the property or have authority to arrange the work.

We may rely on the information you provide when pricing, scheduling and planning the service.

You must notify us promptly if any relevant information changes before the appointment.

10. Property Access and Preparation

You are responsible for ensuring that:

• We have safe, lawful and timely access to the property;
• Any necessary permission has been obtained from the owner, landlord or managing agent;
• Any gates, access routes or working areas are unlocked and unobstructed;
• Vehicles, furniture, ornaments and movable items are removed where reasonably necessary;
• Children and animals are kept away from the working area;
• We are informed of alarms, security systems and access procedures;
• A suitable water supply is available where agreed or reasonably required;
• Neighbouring access permissions have been obtained if necessary; and
• Any site induction or special property rules are disclosed in advance.

We will take reasonable care when working at your property. However, you should remove or identify fragile, valuable or vulnerable items near the working area.

We are not responsible for delay or inability to complete the service where reasonable access has not been provided.

Where we cannot begin or complete work because of a customer-controlled access issue, an aborted-visit charge may apply if it was clearly disclosed before the booking or represents a reasonable cost we have actually incurred.

11. Health, Safety and Suitable Working Conditions

We will assess the working conditions before and during the service. Our staff and contractors may stop, postpone, alter or decline work where they reasonably believe that proceeding would be unsafe, unlawful or likely to cause damage.

Reasons may include:

• High winds, lightning, heavy rain, ice, snow or extreme temperatures;
• Unsafe, unstable, damaged or excessively fragile roofing;
• Unsafe ladders, access points or working areas;
• Exposed or damaged electrical components;
• Suspected asbestos or hazardous contamination;
• Aggressive animals, insects or wildlife;
• Active nests that cannot lawfully or safely be disturbed;
• Unsafe conduct by occupants, neighbours or other contractors;
• Inadequate lighting or visibility;
• Obstructions that prevent safe access; or
• Any other significant risk not reasonably controllable by us.

A decision to postpone or stop work for genuine safety reasons will not amount to a failure to provide the service. We will discuss reasonable next steps with you.

12. Solar Panel Cleaning

Our standard cleaning service is intended to remove ordinary surface dirt and accessible loose contamination using methods and equipment we consider reasonably appropriate for the installation.

The precise cleaning method may vary according to the panel manufacturer, roof arrangement, access, weather, water availability and type of contamination.

Unless specifically agreed, cleaning does not guarantee the removal of:

• Permanent staining or discolouration;
• Mineral deposits, limescale or etched marks;
• Paint, cement, plaster, resin, adhesive or sealant;
• Oxidation, corrosion or weathering;
• Scratches or damage within the panel surface;
• Contamination trapped beneath panels or inaccessible components;
• Defects within the glass, laminate, frame or seal; or
• Any substance that cannot safely be removed using an appropriate cleaning method.

We may decline to use an abrasive, corrosive, high-pressure or otherwise inappropriate method where we reasonably believe it could damage the installation or invalidate a manufacturer’s warranty.

13. Solar Panel Meshing

Solar panel meshing involves installing a physical mesh barrier around accessible perimeter areas of a solar panel installation. Its purpose is to discourage birds and other wildlife from entering beneath the panels and to reduce the accumulation of larger debris.

Unless expressly agreed otherwise, standard meshing will be fitted using non-invasive clips or fixings designed for compatible solar panel installations. We will not intentionally drill into solar panel frames or roof coverings as part of a standard mesh installation.

You acknowledge that:

• Mesh is a deterrent and physical barrier, not an absolute guarantee against entry;
• Very small animals, insects or debris may still pass through or around the mesh;
• Wildlife may attempt to move, damage or bypass the mesh;
• Mesh may be affected by storms, falling objects, roof movement or third-party work;
• Gaps may remain where the installation design prevents safe or effective enclosure;
• Some panel systems may not be compatible with standard clips or mesh;
• Roof or panel movement after installation may alter the mesh position; and
• Periodic inspection and maintenance may be necessary.

Mesh must not obstruct ventilation, drainage, electrical equipment or access required for maintenance. We may adapt or decline an installation where meshing could create a safety, overheating, drainage, warranty or maintenance concern.

Unless stated in the quotation, meshing does not include repair of damage already caused by wildlife, replacement of wiring, roof repairs, panel removal or professional decontamination.

14. Wildlife and Nesting Animals

Customers must tell us about known or suspected nesting birds, bats, protected species, aggressive animals or substantial wildlife activity before the appointment.

We will not knowingly carry out work that would unlawfully kill, injure, capture or disturb protected wildlife, or unlawfully damage or destroy an active nest or protected habitat.

If protected wildlife, eggs, young animals or an active nest are discovered, we may suspend the work and recommend that you obtain advice from an appropriately qualified wildlife or pest-control specialist.

Any specialist wildlife survey, removal, licence or relocation service is not included in our standard prices unless expressly stated in your quotation.

We may reschedule meshing until any wildlife issue has been lawfully resolved.

15. Existing Defects and Damage

Solar panel and roofing installations may contain pre-existing defects that are not visible before work begins. These may include:

• Cracked, chipped or delaminated panels;
• Loose frames or mounting brackets;
• Damaged seals or weatherproofing;
• Corroded or weakened components;
• Brittle cables, clips, tiles or roofing materials;
• Water ingress or structural movement;
• Incorrect previous installation work;
• Damage caused by wildlife or accumulated debris;
• Loose, broken or displaced roof tiles;
• Defective guttering or drainage; and
• Components near or beyond the end of their service life.

We may record visible pre-existing damage before starting work. Our service does not make us responsible for defects we did not cause.

Where ordinary and careful contact reveals or worsens a component that was already defective, loose, brittle or inadequately installed, responsibility will be assessed fairly according to the circumstances and applicable law.

Nothing in this section excludes our responsibility for damage caused by our failure to exercise reasonable care and skill.

16. Solar Performance and Energy Output

Cleaning may improve the amount of light reaching a solar panel, but we do not guarantee any particular increase in electrical generation, efficiency, financial return or energy saving.

Solar output is affected by factors outside our control, including:

• Weather and seasonal sunlight;
• Panel age, type and condition;
• Shading and orientation;
• Roof angle;
• Inverter condition and configuration;
• Electrical faults;
• Grid restrictions or system curtailment;
• Monitoring equipment accuracy;
• Temperature;
• Future contamination; and
• The design and quality of the original installation.

Meshing is not intended to improve electrical performance directly and does not guarantee that existing performance issues will be resolved.

17. Appointments and Completion Dates

We will use reasonable efforts to attend on the agreed date and within any estimated arrival window.

Unless expressly agreed in writing, appointment times and completion dates are estimates rather than guarantees. Outdoor work is particularly dependent on weather, safe access and site conditions.

We will try to notify you as soon as reasonably possible if an appointment must be delayed or rearranged.

If we cannot complete all work during the first visit for reasons that are not your fault, we will discuss a reasonable return appointment or other appropriate solution.

18. Customer Cancellation and Rescheduling

This section applies in addition to any statutory cancellation right described in Section 19.

You may request cancellation or rescheduling by contacting us using the details in Section 2.

Unless your booking confirmation states a different fair cancellation policy, we ask that you provide at least 48 hours’ notice before the scheduled appointment.

Where you cancel or reschedule with less than 48 hours’ notice, we may charge a reasonable amount reflecting costs and losses actually incurred as a result of the late cancellation. This may include:

• Non-refundable materials ordered specifically for the work;
• Specialist equipment already hired;
• Reasonable travel or mobilisation costs already incurred; and
• A reasonable amount for working time that could not be reallocated.

We will take reasonable steps to reduce avoidable losses and will not impose a disproportionate penalty.

No late-cancellation charge will apply where you exercise a statutory cancellation right within the applicable cancellation period, except to the extent that the law permits us to charge for services already supplied at your express request.

19. Statutory Right to Cancel

If you are a consumer and the contract is concluded online, by telephone, by email or away from our business premises, you will normally have a legal right to cancel the service contract within 14 days without giving a reason.

For more information, please see our Cancellation Policy.

20. Work Requested During the Cancellation Period

If you ask us to begin work before the end of the 14-day cancellation period, we may ask you to provide an express request such as:

“I expressly request that ServTel begins providing the booked service before the end of my statutory cancellation period. I understand that if the service is fully performed, I may lose my right to cancel. If I cancel after work has begun but before it is completed, I understand that I may have to pay a proportionate amount for the service supplied before cancellation.”

If you request an early start and then cancel after work has begun, we may charge a proportionate amount for the service supplied up to the time you informed us of cancellation.

If specially requested materials have been supplied as part of a service contract, the treatment of those materials will depend on the circumstances and your statutory rights.

21. Cancellation or Suspension by ServTel

We may cancel, suspend or postpone a service where:

• It cannot be completed safely or lawfully;
• The property or installation differs materially from the description provided;
• Required access is unavailable;
• Weather conditions make the work unsafe or unsuitable;
• Protected wildlife or an active nest prevents the work;
• The installation appears unstable, damaged or electrically unsafe;
• You do not make a payment when due;
• You do not provide information reasonably required for the service;
• You or another person behaves in a threatening, abusive or unsafe manner;
• Necessary materials or equipment are unavailable for reasons outside our control; or
• An event outside our reasonable control prevents performance.

Where we permanently cancel a service for reasons that are not your fault, we will refund amounts paid for services that have not been supplied.

Where cancellation results from your breach of the contract, we may deduct or recover reasonable costs and losses resulting directly from that breach, subject to applicable law.

22. Payment

The payment amount, due date and accepted payment methods will be stated during booking or in your quotation or invoice. Generally accepted payment methods are credit/debit card over the phone or cash on request. Cheques, money orders and application transfers (such as PayPal) are not accepted at this time.

We may require:

• Payment in full when booking;
• A deposit followed by a final payment;
• Payment on completion of the service; or
• Payment within a specified invoice period.

Any deposit requirement will be disclosed before the contract is formed. A deposit will be applied towards the total service price.

A deposit will not automatically be non-refundable in every circumstance. Entitlement to retain any part of a deposit will depend on the reason for cancellation, work already performed, materials ordered, losses reasonably incurred and the customer’s statutory rights.

You must make payment using an authorised payment method and must not initiate an unjustified chargeback or payment reversal.

Where an undisputed amount remains unpaid, we may suspend further work and take reasonable steps to recover the debt.

Business customers may be charged statutory interest and reasonable recovery costs where permitted by law and identified in the relevant business contract or invoice.

23. Additional Work and Variations

We will not ordinarily carry out chargeable work outside the agreed service without first explaining:

• Why the additional work is recommended or required;
• What the additional work involves;
• Any effect on the appointment or completion date; and
• The additional price or method by which it will be calculated.

Your approval may be given in writing, by email, by text message, by telephone or verbally at the property. We may record the approval in our service notes.

You are not required to accept optional additional work. If declining the work means that the original service cannot safely or effectively be completed, we will explain the available options.

Emergency action reasonably necessary to prevent imminent injury or serious property damage may be taken where obtaining prior approval is not reasonably possible, but we will not undertake substantial unrelated repair work without authorisation.

24. Materials and Ownership

Where mesh, clips or other materials are supplied as part of the service, we will select materials that we reasonably consider suitable for the quoted installation.

Product appearance, mesh size, colour, coating or clip design may vary from photographs or samples where an equivalent product is reasonably substituted. We will seek your approval where a proposed substitution would materially change the appearance, performance or price.

Ownership of materials supplied by us will pass to you when we have received full payment for them and they have been installed or delivered, whichever is later, to the extent permitted by law.

Risk of accidental damage to properly installed materials will ordinarily pass to you on completion of the installation, except where damage results from our breach of contract or negligence.

25. Service Quality and Statutory Rights

We will perform our services with reasonable care and skill.

Information that we provide about the service, and which you take into account when deciding to enter into the contract, may become binding where applicable law provides.

Where no price has been agreed, you will only be required to pay a reasonable price. Where no completion time has been agreed, the service will be performed within a reasonable time.

Materials supplied as part of the service must meet the standards required by applicable consumer law, including being of satisfactory quality, fit for any particular purpose made known to us and as described, where those requirements apply.

Nothing in these Terms excludes, restricts or replaces rights or remedies that cannot lawfully be excluded.

26. Inspection and Reporting Problems

We recommend that you inspect the completed work as soon as reasonably practical.

Please tell us promptly if you believe that:

• Part of the agreed work has not been completed;
• The service has not been carried out with reasonable care and skill;
• Mesh or fixings are loose, missing or incorrectly positioned;
• Damage may have been caused during the service;
• An invoice does not match the agreed price; or
• Any other problem requires investigation.

Prompt notification can help us inspect the issue before conditions change or evidence is lost. However, failure to report an issue immediately does not automatically remove your statutory rights.

You should take reasonable steps to prevent avoidable further damage after discovering a problem.

27. Remedial Work

If a service does not conform to the contract, you may have statutory remedies. Depending on the circumstances, these may include repeat performance or an appropriate price reduction.

Where repeat performance is legally required and reasonably possible, we will carry it out:

• Within a reasonable time;
• Without significant inconvenience to you; and
• At our cost.

We should normally be given a reasonable opportunity to inspect and remedy an alleged defect before another contractor changes or removes our work, except where urgent action is reasonably required for safety or to prevent further damage.

We are not responsible for the cost of third-party remedial work that was unnecessary, disproportionate or arranged without giving us a reasonable opportunity to investigate, except where the law provides otherwise.

28. Guarantees and Warranties

Any separate workmanship guarantee or product warranty will apply only if it is expressly stated in your quotation, booking confirmation or guarantee document.

Any guarantee period, coverage, exclusions and claim process should be set out in the relevant document.

Unless expressly stated otherwise, a guarantee will not cover problems caused by:

• Storms, high winds, snow, ice, fire, flooding or falling objects;
• Wildlife deliberately damaging or bypassing mesh;
• Roof movement or structural defects;
• Defective or loose solar panel mountings;
• Work carried out by another contractor;
• Panel removal, roof repairs or alterations after our service;
• Accidental or deliberate damage;
• Failure to carry out reasonable maintenance;
• Normal wear, weathering or corrosion; or
• A pre-existing defect not caused by us.

A commercial guarantee is provided in addition to, and does not replace or reduce, your statutory rights.

29. Our Responsibility for Loss or Damage

We are responsible for loss or damage that is a foreseeable result of our breach of the contract or our failure to use reasonable care and skill.

Loss or damage is foreseeable if it was obvious that it might happen or if both parties knew, when the contract was formed, that it might happen.

We do not exclude or limit liability where doing so would be unlawful. This includes liability for:

• Death or personal injury caused by negligence;
• Fraud or fraudulent misrepresentation;
• Breach of statutory rights that cannot lawfully be excluded;
• Damage caused by a defective product where liability cannot be excluded; or
• Any other matter for which liability cannot lawfully be restricted.

We are not responsible for loss or damage that:

• Was not caused by our breach, negligence or wrongful act;
• Was not reasonably foreseeable;
• Results from inaccurate or incomplete information supplied by you;
• Results from a pre-existing defect or unsafe installation;
• Results from normal wear, weather or wildlife activity after the service;
• Results from work or interference by another person;
• Could reasonably have been avoided by following our advice; or
• Relates to a matter expressly excluded from the agreed service.

Where we provide services at your home, we are responsible for damage to your property caused by our failure to use reasonable care and skill. We are not responsible for repairing pre-existing faults discovered while carrying out the service.

If you use the services for commercial or business purposes, we will not ordinarily be responsible for loss of profit, revenue, business, contracts, opportunity, goodwill or anticipated savings, except where expressly agreed or where liability cannot lawfully be excluded.

30. Customer Responsibility

You may be responsible for reasonable loss, damage or additional cost directly caused by:

• Materially inaccurate information provided by you;
• Your failure to disclose a known hazard;
• Your lack of authority to arrange the work;
• Your failure to provide agreed access;
• Interference with our equipment or work;
• Failure to keep people or animals away from the working area;
• Abusive, threatening or unsafe behaviour; or
• Another material breach of the contract by you.

We will take reasonable steps to avoid or reduce losses and will not seek to recover an amount that is disproportionate to the actual consequences of the breach.

31. Events Outside Our Reasonable Control

We are not responsible for delay or failure caused by an event outside our reasonable control.

Such events may include:

• Severe weather;
• Flood, fire or natural disaster;
• Road closures or major transport disruption;
• National or local emergencies;
• Industrial action not involving our own workforce;
• Utility, telecommunications or payment-system failure;
• Shortages or delays affecting materials or equipment;
• Government restrictions or changes in law;
• Unexpected illness or unavailability of specialist personnel;
• Wildlife or environmental restrictions; and
• Any comparable event we could not reasonably prevent.

We will contact you as soon as reasonably possible and take reasonable steps to minimise the effect of the event.

If a substantial delay continues, either party may be entitled to end the affected contract. You will be entitled to a refund for services paid for but not supplied, subject to payment for any separable work already properly completed.

32. Employees and Subcontractors

We may use appropriately selected employees, technicians or subcontractors to provide all or part of the service.

ServTel remains responsible for performance of the contract where the work is carried out on our behalf.

You must not instruct our staff or subcontractors to carry out additional private work outside the ServTel booking without our written agreement.

33. Photographs and Service Records

We may take photographs or videos of the installation and relevant working areas for:

• Preparing or confirming a quotation;
• Recording pre-existing conditions;
• Planning the work;
• Documenting progress and completion;
• Quality control and staff training;
• Handling complaints, insurance matters or disputes; and
• Providing a service report to you.

We will not ordinarily use identifiable photographs of your property in advertising, case studies or social media without appropriate permission.

Further information about our use of personal information is available in our Privacy Policy.

34. Complaints

We aim to provide a professional and reliable service. If you are dissatisfied, please contact us using the details in Section 2.

Please provide:

• Your name and contact details;
• The property address;
• Your booking or invoice reference;
• A clear description of the issue;
• The date on which the issue was discovered;
• Relevant photographs or supporting information; and
• The outcome you are seeking.

We will acknowledge and investigate complaints within a reasonable period. We may need to inspect the property or request further information.

Details of any applicable alternative dispute resolution provider or trade-body complaints process will be supplied where required or where ServTel chooses to participate in such a scheme.

35. Personal Information

We process personal information in accordance with applicable data protection law and our Privacy Policy.

Our website may also use cookies and similar technologies as explained in our Cookie Policy.

36. General Terms

36.1 Changes to these Terms

We may update these Terms from time to time. The Terms applying to a particular booking will normally be those provided or made available when the contract was formed, unless a change is required by law or agreed with you.

36.2 Transfer of the contract

We may transfer our rights and obligations under the contract to another organisation where this does not reduce your contractual or statutory rights. We will notify you where required.

You may transfer your rights under the contract only with our written agreement, except where the law permits otherwise.

36.3 Third-party rights

The contract is between you and ServTel. No other person has a right to enforce it unless these Terms expressly state otherwise or applicable law provides otherwise.

36.4 Entire agreement

These Terms, the accepted quotation, the booking confirmation and any written variations constitute the agreement between the parties concerning the service.

This provision does not exclude liability for fraud or prevent a consumer from relying on information that has become a binding term under applicable consumer law.

36.5 Severability

If a court or competent authority finds that part of these Terms is unlawful or unenforceable, the remaining provisions will continue in effect.

36.6 Delay in enforcement

A delay in enforcing a right does not mean that the right has been waived. A waiver relating to one breach does not automatically apply to another breach.

36.7 Written communications

References to “writing” include email and other durable electronic communications, unless the context requires a signed paper document.

36.8 Headings

Section headings are included for convenience and do not affect interpretation of these Terms.

37. Governing Law and Jurisdiction

These Terms and any dispute or claim arising from them are governed by the law of England and Wales.

If you are a consumer resident in another part of the United Kingdom, you may also benefit from mandatory protections available under the law of the place where you live.

Consumers may bring proceedings in the courts of England and Wales or, where applicable, the courts of the part of the United Kingdom in which they live.

Business customers agree that the courts of England and Wales will have exclusive jurisdiction, unless otherwise agreed in writing.