Important Information
Cookie Policy
Last Updated: 12 April 2026
This Cookie Policy explains how Serv Tel Ltd uses cookies and similar technologies when you visit our website.
It explains what these technologies are, why we use them, the types of cookies that may be placed on your device and how you can manage your preferences.
This Cookie Policy should be read together with our Privacy Policy, which explains how we collect, use, retain and protect personal information.
1. About Serv Tel Ltd
This website is operated by Serv Tel Ltd, a company registered in England and Wales.
Serv Tel LtdCompany number: 17147955
Registered office: 17 Stonycroft Close, Enfield, EN3 7XW
References in this policy to “ServTel”, “we”, “us” or “our” mean Serv Tel Ltd.
2. What Are Cookies?
Cookies are small text files that are placed on your computer, smartphone, tablet or other internet-connected device when you visit a website.
Cookies allow a website to recognise a device and store certain information about a visitor’s actions, choices or previous activity. They may be used to keep a website secure, remember preferences, operate forms, maintain a session, measure website performance or support advertising.
Cookies normally contain an identifier, the name of the website or service that placed the cookie and information about its duration. Depending on their purpose, cookies may also contain or be associated with information such as:
- A randomly generated session identifier;
- Consent and privacy preferences;
- Language or display preferences;
- Website navigation information;
- Pages viewed and actions taken;
- Technical information about a browser or device;
- Security and fraud-prevention information; and
- Advertising or analytics identifiers.
Cookies do not necessarily identify you by name. However, some cookie information may be personal information where it identifies, relates to or can reasonably be linked with an individual or device.
3. Similar Technologies
In this policy, references to “cookies” also include similar technologies that store information on, or access information from, your device.
These technologies may include:
- Pixels and tracking tags;
- Web beacons;
- Scripts and software development kits;
- Local storage and session storage;
- Device identifiers;
- Embedded content;
- Tracking URLs;
- Server-side identifiers associated with browser activity; and
- Other technologies performing an equivalent function.
The legal rules described in this policy may apply to these technologies even where they are not technically described as cookies.
4. Why We Use Cookies
We may use cookies and similar technologies to:
- Operate essential website functions;
- Deliver pages and content correctly;
- Maintain secure website sessions;
- Protect forms and website systems against abuse;
- Remember your cookie and privacy choices;
- Process contact forms and quotation requests;
- Prevent duplicate or fraudulent form submissions;
- Remember information entered during a website session;
- Diagnose technical faults and website errors;
- Measure website traffic and performance;
- Understand how visitors find and use our website;
- Improve website navigation, content and usability;
- Measure the effectiveness of marketing campaigns;
- Display embedded maps, videos or other external content; and
- Provide other features requested by website visitors.
5. Legal Basis and Consent
Our use of cookies and similar technologies is governed principally by the Privacy and Electronic Communications (EC Directive) Regulations 2003, as amended, commonly known as “PECR”. Where cookie information constitutes personal information, the UK General Data Protection Regulation and the Data Protection Act 2018 may also apply.
We may use a cookie or similar technology without consent where a legal exception applies. This may include a technology that is strictly necessary:
- To transmit a communication over an electronic communications network; or
- To provide an online service expressly requested by the user, where that technology is essential to delivering the requested service.
Strictly necessary cookies may therefore be placed automatically because the website could not operate properly, securely or as requested without them.
Where no relevant exception applies, we will request your consent before using the cookie or similar technology. Optional cookies should remain disabled unless and until you make an affirmative choice to accept them.
Consent must be freely given, specific, informed and indicated by a clear positive action. Continuing to browse the website, silence or inactivity will not by itself be treated as consent to optional cookies.
You should be provided with a genuine choice to accept or reject optional cookies. Rejecting optional cookies should not prevent you from accessing the ordinary content and essential features of the website, although some optional third-party features may remain unavailable.
Where personal information is collected through optional cookies, our lawful basis under the UK GDPR will normally be your consent. Further information about our processing of personal information is available in our Privacy Policy.
6. Categories of Cookies
The cookies used by our website may fall within the following categories.
| Category | Purpose | Consent normally required? |
|---|---|---|
| Strictly necessary | Required for core website functions, security, network transmission, session management or a feature expressly requested by the visitor. | No, where a relevant legal exception applies. |
| Functional | Remembers choices or provides enhanced features that are not essential to the basic operation of the website. | Usually yes, unless the feature is strictly necessary for a service expressly requested by the visitor. |
| Analytics and performance | Measures visitor numbers, website use, traffic sources, performance and errors. | Yes, unless a specific statutory exception clearly applies to the particular use. |
| Advertising and targeting | Profiles interests, measures campaigns, tracks visitors across services or supports personalised advertising. | Yes. |
| Embedded third-party content | Supports external maps, videos, social-media features, review widgets or other third-party services. | Usually yes where the third party stores or accesses information on the visitor’s device. |
7. Cookies Used on Our Website
The following table describes cookies that may be used on the ServiceTel website. The final version of this table must be checked against the completed website and its active services before publication.
| Cookie or technology | Provider | Category | Purpose | Duration |
|---|---|---|---|---|
PHPSESSID |
ServTel / website host | Strictly necessary | Maintains a temporary website session and allows requested website functions to operate consistently between pages. | Session, unless configured otherwise. |
COOKIE_CONSENT |
ServTel / consent-management provider | Strictly necessary | Stores the visitor’s cookie choices so that the website can honour those choices and avoid repeatedly displaying the consent request. | 24 HOURS |
CSRF |
ServTel / website platform | Strictly necessary | Protects contact forms and website functions against forged, duplicate, automated or malicious requests. | Session or 24 HOURS |
FORM_SESSION |
ServTel / website platform | Strictly necessary | Temporarily supports a contact, quotation or booking form requested by the visitor, including validation and error handling. | Session, unless configured otherwise. |
_ga |
Google Analytics | Analytics | Distinguishes website visitors for aggregated reporting about website use. | 2 YEARS |
_ga_[CONTAINER_ID] |
Google Analytics | Analytics | Maintains and records session information for a particular Google Analytics property. | 2 YEARS |
_gid |
Google Analytics | Analytics | May be used by certain Google Analytics configurations to distinguish visitors and generate statistical information. | 24 HOURS |
Entries shown in square brackets are placeholders and should either be replaced with verified information or removed if the relevant cookie or service is not used.
Cookie names and durations can change when a website, plugin, hosting service or third-party provider is updated. We may therefore update this table from time to time.
8. Strictly Necessary Cookies
Strictly necessary cookies enable essential website functions and services requested by the visitor. They may be used to:
- Deliver website pages over a communications network;
- Balance website traffic between servers;
- Maintain a temporary website session;
- Remember cookie consent and rejection choices;
- Authenticate a user or maintain a secure login session;
- Protect the website and its forms against malicious activity;
- Prevent duplicate form submissions;
- Preserve information during a multi-stage form;
- Process a contact or quotation request initiated by the visitor; and
- Identify and resolve technical errors affecting a requested service.
Where these cookies meet the applicable legal requirements, we do not request consent before using them. However, we still provide information about their use.
Strictly necessary cookies should not be used for unrelated analytics, advertising or profiling purposes.
You may be able to block these cookies through your browser, but doing so may cause parts of the website to stop working correctly.
9. Functional Cookies
Functional cookies allow a website to remember choices or provide enhanced functionality. They may remember:
- Language or regional preferences;
- Display and accessibility settings;
- Previously entered non-sensitive form information;
- Whether a notice has been dismissed;
- Preferred website features; and
- Choices associated with embedded content.
A functional cookie is not automatically strictly necessary simply because it improves the visitor’s experience. Where a functional cookie is not essential to providing a feature expressly requested by the visitor, we will request consent before using it.
10. Analytics and Performance Cookies
We may use analytics technologies to understand how visitors find and use our website. These technologies may collect information about:
- The number of website visitors;
- Pages viewed and time spent on those pages;
- The order in which pages are visited;
- Links and buttons selected;
- Approximate geographic region;
- Browser, device and operating-system information;
- Referring websites or advertising campaigns;
- Website errors and loading performance;
- Contact-form or quotation-form completion events; and
- Aggregated patterns of website use.
Analytics information may help us improve our content, navigation, website performance and customer experience.
Where analytics cookies or similar technologies require consent, they will remain disabled unless you accept the relevant category.
10.1 Google Analytics
We may use Google Analytics, a website analytics service provided by Google. Google Analytics may use cookies or similar technologies to collect information about website use and generate statistical reports.
Depending on our configuration, information collected through Google Analytics may include:
- Online identifiers;
- Truncated or otherwise processed Internet Protocol addresses;
- Device and browser information;
- Approximate location information;
- Page views and website events;
- Traffic-source information; and
- Interaction with website features.
Google Analytics will only be activated where the required consent has been obtained. We should configure the service to collect only the information reasonably required for our analytics purposes and apply suitable retention, access and data-sharing settings.
Google may process information on servers outside the United Kingdom. Further information about international transfers is available in our Privacy Policy.
Remove this Google Analytics section and its cookie-table entries if Google Analytics is not installed on the website.
11. Advertising and Targeting Cookies
We may use advertising or targeting technologies to:
- Measure the effectiveness of online advertising;
- Record whether an advertisement led to an enquiry;
- Prevent the same advertisement from being shown excessively;
- Create audiences for future advertising;
- Personalise advertisements based on previous website activity; or
- Track activity across different websites, applications or services.
Advertising and targeting cookies are not strictly necessary to operate the website and will not be used unless you provide the required consent.
Where we do not use advertising or remarketing technologies, this section may be retained to explain our position or removed from the final policy.
12. First-Party and Third-Party Cookies
12.1 First-party cookies
First-party cookies are set directly by the ServiceTel website or by a service operating under our website domain. These may include session, security, consent-management and form-processing cookies.
12.2 Third-party cookies
Third-party cookies are placed by an organisation other than ServiceTel. They may be associated with:
- Website analytics;
- Embedded maps;
- Embedded videos;
- Social-media content;
- Online reviews;
- Payment services;
- Live-chat or messaging tools;
- Advertising and conversion tracking;
- Fraud-prevention services; or
- Contact-form security tools.
Third-party providers may use information collected through their technologies for their own purposes as independent controllers. Those providers are responsible for explaining their processing in their own privacy and cookie information.
Where third-party content uses non-essential cookies, we may block that content or display a placeholder until you consent to the relevant category.
13. Forms, Security and Anti-Spam Services
Our website may contain contact, quotation or service-request forms. These forms may use temporary session and security technologies to:
- Validate information entered by the visitor;
- Maintain information while the form is being completed;
- Protect against cross-site request forgery;
- Detect automated submissions and spam;
- Apply rate limits;
- Prevent duplicate submissions; and
- Deliver the form securely to ServiceTel.
Technologies that are genuinely essential to processing a form expressly requested by the visitor may qualify as strictly necessary.
However, some external anti-spam or fraud-prevention providers may collect additional device, behavioural or tracking information. Where their use is not covered by an applicable exception, the technology will be treated as optional and activated only after consent.
The final cookie register should identify any anti-spam technology used by the website, such as Google reCAPTCHA, Cloudflare Turnstile or an equivalent service.
14. Session and Persistent Cookies
Cookies may remain on your device for different periods.
14.1 Session cookies
Session cookies are temporary and normally expire when you close your browser. They may be used to maintain website functionality while you move between pages or complete a form.
14.2 Persistent cookies
Persistent cookies remain on your device after the browser is closed until they reach their expiry date or are manually deleted. They may be used to remember consent choices, recognise returning devices or support analytics.
The duration of each cookie should be limited to what is reasonably necessary for its stated purpose. Where a third-party service controls the duration, that duration may be determined by the provider and its configuration.
15. Managing Your Cookie Choices
When you first visit our website, you may be shown a cookie banner or consent panel. This should allow you to:
- Accept all optional cookies;
- Reject all optional cookies;
- Review the available cookie categories;
- Accept or reject particular categories; and
- Save your choices.
Strictly necessary cookies cannot ordinarily be disabled through the consent panel because they are required to provide the website or a feature you have requested. They may still be blocked through your browser, although the website may no longer operate properly.
Your choices should apply only to the browser and device on which they were made. You may need to make a separate choice when:
- You use another device;
- You use another browser;
- You use a private or incognito browsing session;
- You clear browser cookies or website data; or
- The consent cookie expires.
16. Browser Controls
Most web browsers allow you to review, delete or block cookies through their settings. Depending on the browser, you may be able to:
- View cookies stored on your device;
- Delete all or selected cookies;
- Block cookies from particular websites;
- Block third-party cookies;
- Block all cookies;
- Receive a warning before a cookie is stored; or
- Clear cookies when the browser is closed.
Browser settings differ between providers and versions. Instructions are normally available through the browser’s privacy, security or help menu.
Blocking all cookies may affect the website’s operation. For example, forms, login areas, security controls or saved preferences may no longer work correctly.
Browser controls do not necessarily prevent every form of local storage, fingerprinting, server-side measurement or tracking. The website’s cookie preference tool should therefore be used where available.
17. Withdrawing or Changing Consent
You may withdraw or change your consent to optional cookies at any time. Withdrawing consent will not affect the lawfulness of processing carried out before consent was withdrawn.
You can withdraw consent by reopening the cookie preference panel and changing your settings.
Once consent has been withdrawn, we will stop setting or accessing optional cookies covered by that choice. Existing cookies may also need to be deleted through the consent tool or your browser settings.
We may retain a limited record of your consent or rejection choice where this is necessary to demonstrate compliance and honour your preferences.
18. Changes to This Cookie Policy
We may update this Cookie Policy to reflect:
- Changes to the cookies used on our website;
- New website features or third-party services;
- Changes to our consent-management system;
- Changes to legal or regulatory requirements; or
- Changes to our business or working practices.
The most recent version will be published on this page and the “Last updated” date will be revised.
Where a material change affects previously provided consent, we may ask you to make a new cookie choice.
19. Contact Us
Questions about this Cookie Policy or our use of cookies may be sent to:
Privacy ContactServTel
17 Stonycroft Close, Enfield, EN3 7XW
Email: hello@servicetel.co.uk
Telephone: 0300 131 1275
You can also find further information about how we process personal information, your data protection rights and how to complain to the Information Commissioner’s Office in our Privacy Policy.
2026 Serv Tel Ltd. All Rights Reserved